VENUWORKS PRIVACY NOTICE

 

Revised and effective as of November 3, 2025.

 

 

This Privacy Notice (“Notice”) covers the personal information (also known as “personal data”) that VenuWorks, Inc., including any its subsidiaries, and affiliates (“VenuWorks”, “we”, “our”, or “us”) may collect, store, use, disclose and otherwise process about you, as well as the rights available to you when VenuWorks acts as the data controller for such personal information. This Notice will also apply where VenuWorks processes personal information as a processor during the provision of information, products, platforms, or services (“Services”) to our customers and users (collectively, “Customers”) through this website. This Notice is governed by the VenuWorks Website Terms of Service (“Terms of Service”) found here[SMM1]  .  In the event of a conflict between the Terms of Service and this Notice, the Terms of Service will control as necessary. 

 

Sites and applications under our control that post a link to this Notice such as www.venuworks.com  (“Website”) may have hyperlinks to other websites (“Linked Sites”). We are not responsible for, and this Notice does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. Linked Sites may collect information in addition to that which we collect on the Website. We encourage you to seek out and read each Linked Site’s privacy notice to understand how the personal information about you is used and protected. 

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VenuWorks does not utilize data collected through third-party Websites (including IP addresses and user identifiers) for any purpose not related to managing consent preferences, including the use and sharing of such data to enable tracking of users or devices by other services.

 

Personal information we collect 

VenuWorks collects personal information that has been provided by you directly through your interactions with us, including when we set up an account or when you download materials from our Websites, when you register or provide information to attend events at venues or other locations supported by VenuWorks (“Events”), as well as personal information gathered:

 

• When you visit our Websites

• Through your use of VenuWorks services or when you attend Events

• By trusted third parties

 

Contact information

We collect personal information from you such as your name, postal address, email address, telephone number, company, and country when you visit our Websites, visit our social media pages, or if you register for an Event. If you register for an Event, we may also collect additional contact information, financial or payment information, and other personal information related to the Event. 

 

 

Account information 

If you set up an account with VenuWorks or request information through the Site, we may collect personal information, such as your name, email address, postal address, phone number, and job title. We may collect and store media, documents, or other information you provide to us, as well as commercial information, such as records of the transaction.

 

Video and media

If you attend an online meeting with us, and you agree to have the meeting recorded or transcribed, we may store a video recording and/or transcription of the meeting.

 

Payment information

If you decide to make a purchase directly via our Websites, we may collect contact information, and financial and billing information such as your credit or debit card number and financial account information.

 

Cookie information

When you visit our Websites, we collect information using cookies and other trackers. Depending on your tracking preferences, the information we collect may include your device’s Internet Protocol (“IP”) address, referring website, pages visited, and a time stamp. Please see our cookie banner on our Website for more information on our use of cookies and the choices you have[SMM2] .

 

Usage information

When acting in our capacity as a data controller, VenuWorks collects the following when you use the Services: 

• Customer activity: We keep track of user activity in relation to the types of Services our Customers use, the configuration of their computers, and performance metrics related to their use of the Services. 

• Log information: We log information about our Customers when they use one of our Services, including their IP addresses. 

• Cookies and other tracking technologies: We use various technologies to collect information, including saving cookies to users’ computers. 

• Customer feedback: While using the Services, you may be asked to provide feedback about your experience on our Site. Providing this feedback is completely optional. 

 

Information we collect from trusted third parties 

Your personal information, may be stored in our Customer Relationship Manager (“CRM”) service provider, may be enriched or updated to ensure it is accurate, up to date, and that we achieve the purpose for which it was originally collected. VenuWorks may use a master data management service to perform data cleansing, standardization and deduplication services, as well as third-party data enrichment providers.

 

How we use your personal information

VenuWorks uses the personal information we collect for:

• Communication purposes, including providing Customer support

• Managing our Websites 

• Sales and marketing, including Events

• Providing and improving our services 

• Internal operations

• Legal compliance

 

Communication purposes

Personal information may be collected so we can:  

• Respond to Customer requests and inquiries.

• Send technical alerts, updates, security notifications, and administrative communications. 

• Provide you with information you have requested about our services or Events, direct communications to your interests, or to provide you with information on services or Events we think might interest you.

• Send you recommendations and other non-transactional communications.

• Send information related to processing or completed transactions, including transaction confirmations and invoices. 

 

The legal basis we use to process your personal information for the purposes described above is either consent or our legitimate interests in ensuring we respond to inquiries, to provide helpful communications, and to communicate with Customers.

 

Managing our Websites

VenuWorks uses the personal information we collect to effectively manage our Websites, enhance functionality, understand user behavior, identify trends, deliver relevant content, and improve your overall experience. This includes providing personalized questionnaires that record your data for future submissions. We may also process your personal information as part of our efforts to keep our Websites secure.

 

The legal basis we use to process your personal information above is either your consent or our legitimate interests in ensuring the effective operation, improvement, security, and personalization of our Websites.  

 

Sales and marketing

We may process your personal information to advertise or market to you, conduct market research, and provide you with personalized content. 

Our use of cookies and other tracking technologies in our marketing operations is based on the choices you make in our cookie banner that appears on our Website. We process your personal information through the tools provided to us by vendors to provide and enhance our advertising services and deliver content or ads of interest. Our use of personal information collected for marketing operations is limited to the following purposes: 

• Targeting specific audiences based on Customer’s location and interests related to the search query.

• Personalizing the ads that users see based on their search queries.

• Optimizing our campaigns based on front-end metrics (e.g. clicks and webpage impressions).

• Tracking the performance of our campaigns and measuring key metrics such as clicks, conversions, and return on investment to understand how our campaigns are performing and make data-driven decisions.

• Adopting brand safety protection by ensuring we are not displaying our ads on unsafe or inappropriate websites to protect our brand reputation.

• Adoption of fraud prevention in our campaigns to protect our campaigns from online fraud (e.g. click fraud).

 

In addition, we may process your personal information for purposes made clear to you at the time you submit your personal information, for example to provide you with requested information and to contact you in relation to similar products/services.

 

The legal basis we use for the above is either your consent when you agree to receive marketing communications from us, or our legitimate interests to contact you to offer related based on Services that you may have used or for information that you have requested from us. 

 

You always have the right to opt-out of any sales and marketing communications via the link in the footer of the emails we send to you.

 

Providing and improving the Services

We use the personal information we collect from our Customers in connection with the Services we provide to:  

• Set up a user account. 

• Provide, operate, maintain, and improve the Services. 

• Process and complete transactions.

• Manage payments.

• Provide customer service and support. 

• Investigate and prevent unauthorized access to the Services or other illegal activities. 

• Collect feedback through surveys to assess user satisfaction regarding the Services

• Tailor the Services to interests and needs.

• For any other purposes about which we notify Customers. 

 

The legal basis we use under applicable data privacy law for the above processing is either based on performance of a contract we have with you, your consent, or our legitimate interests. Our legitimate interests can be for either security purposes or business operations such as the investigation of unlawful activities. 

 

Internal operations

We process personal information for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes. We also process personal information for the purposes of financial reporting, internal reporting and business modeling purposes (e.g., forecasting, product strategy), to undertake analysis of conversion rates, sales, system usage, marketing effectiveness, as well as for other analytics projects.  

 

The legal basis we use for the above processing is your consent or our legitimate interests.

 

For compliance with legal obligations

We process your personal information where needed in accordance with our legal obligations under applicable laws, legal processes, or government regulations, and to cooperate with public or government authorities, courts or regulators. For more information on how we handle information requests from public authorities and law enforcement agencies, please see the section on disclosures below.

 

The legal basis we use under applicable law for the above processing is complying with legal obligations or our legitimate interest. 

 

How we disclose your personal information

We may disclose your personal information in the following limited circumstances: 

 

Vendors, consultants, and other service providers

We may disclose your personal information to vendors, consultants, and service providers who perform services on our behalf. These services may include processing payments, analyzing website usage/analytics, preventing spam and security threats related to abusive automated software, managing online activities, gathering product feedback, providing user support, operating our CRM, facilitating transactions, tracking marketing campaigns, and handling email communications. 

 

VenuWorks may also share your personal information with banking, legal, insurance and accounting services (who may act as processors or controllers) to the extent we are legally obliged to share or have a legitimate interest in sharing your personal information.

If VenuWorks receives your personal information and subsequently transfers that information to a processor for processing, VenuWorks remains responsible for ensuring that such processor processes your personal information to the standard required by the applicable data protection law. These transfers will be governed by an agreement to protect your personal information.

 

Partners

When you attend an Event that is hosted by VenuWorks and another organization, we may share your contact information with the Event’s sponsors in line with your preferences. You may choose to opt-out at any time.

 

VenuWorks Affiliates

We may share your personal information with VenuWorks affiliates or subsidiaries for the purposes consistent with this Notice and based on our legitimate interests or contractual necessity.  

 

Corporate transactions

We may choose to buy or sell assets and may share and/or transfer Customer information, including personal information, in connection with the evaluation of, and entry into, such transactions, based on our legitimate interests. Also, if we or our assets are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information may be one of the assets transferred to or acquired by the third party.

 

 

Protection of VenuWorks and others

We reserve the right to access, read, preserve, and disclose any personal information as necessary to i) comply with a law or a court order, ii) enforce or apply our Agreement with you and other agreements, or iii) protect the rights, property, or safety of VenuWorks, our employees, our users, or others. 

 

Disclosures for national security or law enforcement

Under certain circumstances, we may be asked or compelled to share personal information in response to a valid government or law enforcement request, such as subpoena, court order, regulatory order, etc.

 

How long do we store your personal information?

We store your personal information for different time periods depending on the category of personal information and the nature of relationship that you have with us. Our goal is to keep your personal information for as short of a period as possible to achieve the purpose for which personal information was collected. We consider the following criteria when determining how long we will retain your personal information: 

 

• The category of personal information. 

• Whether the personal information is typically deleted or destroyed based on specific schedules, such as marketing information. 

• Whether the personal information is necessary to operate or provide our Services. For example, account information may be retained for a longer period based on the Agreement you have with us. 

• Legal obligations to maintain personal information for a length of time. 

• Our legitimate interests or legal purposes, such as network improvement, fraud prevention, record-keeping, promoting Website security and integrity, or enforcing our legal rights.  

 

Security of your personal information

 We use appropriate technical, organizational, and administrative security measures to protect any personal information we store from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no company or service, including VenuWorks, can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your personal information at any time.

 

Your privacy rights and choices

You may have certain rights related to your personal information, depending on your location and the applicable data protection laws. These rights may include, subject to any exceptions or limitations:  

 

• The right to know what personal information is being collected and for what purpose.  

• The right to know what personal information is being “sold” or “shared”, for what purpose and the categories of recipients of your personal information.

• The right to access your personal information.

• The right to have your personal information rectified, corrected, or updated.

• The right to have your personal information deleted, including from any third parties where your personal information has been sold, shared, or disclosed.  

• The right to restrict our processing of your personal information.

• The right to opt out of the “sale” or “sharing” of your personal information. 

• The right to withdraw your consent at any time (to the extent processing is based on consent).

• The right to object to the processing of your personal information.

• The right not to be subject to any automated decision making and profiling.  

• The right not to be discriminated against for exercising your rights.

 

VenuWorks will review verified privacy rights requests and respond to you as quickly as possible. If we are unable to comply with your request due to an exception or limitation, we will explain this in writing. If we need more time, we will inform you of the reason and extension period in writing. 

 

If you would like an authorized agent to make a privacy rights request on your behalf, the agent may do so by making the request as provided in the Contact us section at the bottom of notice. We will ask for written, signed permission that the agent has been authorized to act on your behalf. Once written authorization is provided, we will review your privacy rights request and respond to you as quickly as possible. We will respond directly to the e-mail address provided by the authorized agent regarding the fulfillment of the privacy rights request.

 

You can also correct, update, or delete your account information, change your cookie preferences, as well as exercise other choices, including changing your marketing preferences by following the instructions outlined below:

 

Marketing preferences

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, you may continue to receive Services-related and other non-marketing emails.

 

Event co-sponsors

If you initially opted-in to have your personal information shared with our Event co-sponsors, you may opt-out at any time thereafter by sending a request to VenuWorks as noted in  the Contact Us section at the bottom of this Notice.

 

Cookie preferences

You can choose your preferences for cookies and other trackers by accessing our cookie banner[SMM3]  on our Website. 

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Your ongoing privacy choices

If personal information covered by this Privacy Notice is to be used for a new purpose that is materially different from that for which the personal information was originally collected or subsequently authorized, or is to be disclosed to a non-agent third party in a manner not specified in this Notice, VenuWorks will provide you with an opportunity to choose whether to have your personal information so used or disclosed. Requests to opt out of such uses or disclosures of personal information should be sent to us as specified in the “Contact us” section below. 

 

Children and collection of a minor’s personal information for employment purposes

Our Website and services are not directed at children. We do not knowingly collect personal information from children under 13 years of age without express parental consent. If you are a parent or guardian, and believe we have mistakenly or unintentionally collected personal information of a child without appropriate consent, please contact us at info@venuworks.com.

 

In some states, minors aged 14 -17 years may be eligible to apply for employment with VenuWorks or a VenuWorks-affiliated location.  For minors in this age group, we may collect personal information only to process employment applications or to manage the hiring process, consistent with applicable federal and state labor laws. This personal information may include name, contact details, date of birth, age, work authorization, education and work history, references, and, where required by law, a parent/guardian’s contact information to obtain necessary consents or work permits.  We do not sell or share the personal information of individuals we collect for employment purposes and we do not process such information for targeted advertising.

 

Additional information for consumers in the United States

If you are a US resident, we process your personal information in accordance with applicable state data privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively, the “CCPA”), and the information below includes additional information applicable to consumers and supplements this Notice.

 

California privacy rights

We are required to provide the categories of personal information that we that we collect and/or share for the purposes described in the section “How we use your personal information and on what grounds” of this Notice and to the processors and third parties listed in the section “How we disclose your personal information, as provided below. 

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For more information on how to exercise your rights, including the list of privacy rights that may be available to you, please see section “Your privacy rights and choices” of this Notice. If you would like to access, review, update, correct, delete any personal information we hold about you, or exercise any other privacy rights available to you, including the right to opt out from selling or sharing your personal information, you can send your request to us at info@venuworks.com.

 

We try to respond to a privacy rights request within forty-five (45) days after receiving it. If we need more time, we will inform you of the reason and extension period in writing. If you submit the request with us via email, we will deliver our written response by mail or electronically, at your option. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. 

 

 

Right to Appeal 

Depending on the laws applicable to you, if you are not satisfied with our response to you, you may have the ability to appeal our response. If an appeal right is applicable to you, we will let you know in our response to you.

 

Categories of personal information

We may collect and in the past twelve (12) months may have collected the following categories of personal information for our business purposes:

• Personal identifiers.

• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

• Commercial information (such as transaction data).

• Internet or other similar network activity.

• Geolocation data.

• Audio, electronic, visual, or similar information.

• Inferences drawn from any of the above categories of personal information.

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Sources of Personal Information: The sources from which we collect personal information are described in the section “Personal information we collect” above.

 

Purposes for Collecting Personal Information: We collect and disclose the personal information identified in the lists above for the purposes outlined in the section “How we use your personal information” above.

 

Categories of Personal Information Shared in the Preceding 12 months

VenuWorks does not sell or share personal information in exchange for any monetary consideration. We do not share personal information for other benefits as defined by Cal. Civ. Code § 1798.140 (subsections a-d) and some of these activities may be deemed a “sale” under applicable law. Select third parties, such as advertising partners, data analytics providers, and social networks, may collect or receive information so that VenuWorks can engage in targeted advertising. You have a right to direct VenuWorks not to sell or share your personal information. VenuWorks does not knowingly sell or share the personal information of people who are under 18 years of age.

 

Recipients of Personal Information

We have disclosed in the preceding 12 months personal information as necessary for specific “business purposes,” as defined by Cal. Civ. Code § 1798.140(e) and specified in the section “How we disclose your personal information.” This includes sharing personal identifiers, commercial information, and internet or other electronic network activity with payment processing providers, Customer relationship management, consulting, e-mail, Customer feedback, helpdesk services, advertising networks, Website analytics companies, and Event sponsors.

 

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Browser "Do Not Track"  

 Privacy regulations in the United States, such as the laws of California and Delaware, require VenuWorks to indicate whether it honors your browser’s “Do Not Track” settings concerning targeted advertising. VenuWorks adheres to the standards set out in this Notice and does not monitor or respond to Do Not Track browser requests. 

 

Changes to this Notice

 We may change this Notice from time to time. We will alert you about material changes by, for example, placing a notice on our Websites and/or sending you an e-mail (if you have registered your e-mail with us) when we are required to do so by applicable law. You can see when this Notice was last updated by checking the date at the top of this page. You are responsible for periodically reviewing this Notice. If you disagree with any changes to this Notice, you should stop using the Services.

  

Contact us

 

You may contact VenuWorks as provided below:

 

VenuWorks, Inc.

1615 Golden Aspen Drive #107

Ames, Iowa 50010

info@venuworks.com

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